Self Exclusion / Time-OutIf you feel that you need some time out or may be developing a gambling problem you can choose to ‘self exclude’ or to request a time-out period.
Self-Exclusion means that we will return your existing funds and ‘freeze’ your account for 6, 12, 18 and up to 24 months or you can set a permanent exclusion. After the agreed self-exclusion period you’ll need to get in touch with us to re-activate your account. You then have to wait for 24hrs for the account to be reactivated – just so you have time to think if you really want to start playing again.
In case you decide to start a self-exclusion period we strongly encourage you to self-exclude from all other remote operators you are registered with as well.
More information about multi-operator self-exclusion schemes can be found at optintoselfexclude
Time-Out means that you can exclude yourself from different products for periods starting from 24 hours to 6 weeks. A time-out will not be notified to any third party. Your funds stay on your player's account. After the requested period you can start playing again without asking the customer service.
Should you wish to talk to us about your self-exclusion, our team will gladly accompany you step by step through this process. Please feel free to contact our qualified Customer Support Team members in this matter at your convenience.
To self-exclude from all online gambling companies licensed in Great Britain go to https://www.gamstop.co.uk