We guarantee the highest possible security standards for all payment transactions by way of 128-bit SSL encoding. This encoding is also used by banks and credit card suppliers.
At JAXX you can choose between various payment methods. Choose the one that is most comfortable for you.

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How do I transfer money to my JAXX account?

1) Payment by direct debit:
You issue a direct debit collection order (electronic direct debit) and we automatically deduct the played amounts from your current account. You can use this service if you have a bank account in Germany.

2) Payment by bank transfer:
You transfer to us the amount that is to be credited to your player account. Please state your player name in the reference. You can find the bank details in the "Deposit" section.

3) Payment by credit card
Once you have stated your credit card number and expiry date in you can play immediately! We accept Visa and EuroCard/MasterCard.

Notice regarding the new CVC/CVV code
Entering the CVC or CVV codes is intended as an additional security feature in the case of credit card transactions. The card verification code (CVC) is a three-digit security code. You can find this code on the reverse of your credit card in the signature strop. It is made up of the last three digits.

4) Payment by Paysafecard
Finally pay cash via the internet! Quick, easy and secure. You need neither a credit card not an account. Whether playing online or buying items, Paysafecard is the safest and easiest solution: Paysafecard is a pre-paid card that you can use to pay online.

5) Payment by Moneybookers
Follow the steps described below to pay via Moneybookers:

  • Choose Moneybookers at the JAXX checkout.
  • As soon as the page has loaded, the Payment-Gateway will ask you to log-in to your Moneybookers account by entering your e-mail address and password.
  • Select your preferred payment method and confirm the payment.

  • As soon as the process has been completed, you will be redirected to the JAXX website while Moneybookers informs JAXX without delay about your transaction.

    6) Payment by PayPal
    Once you registered online and free of charge with PayPal (www.paypal.com), you can use PayPal as your preferred payment method.
    During the payment process you will be forwarded to the official PayPal-website where you have to log in with your e-mail-adress and your password in order to confirm the transcation. After completion you will receive a confirmation of payment via e-mail and you are going to be redirected to JAXX.

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    How do I get my gains or prizes paid to my current account?

    Have you won a prize and would like the money to be transferred from your player’s account into your current account? No problem! You can choose any of the following payment methods: Bank transfer, credit card, Moneybookers or Neteller, but only if you had already used any of these methods for any deposit before. If you made your deposits via Paysafe card, you can still cash your winnings via bank transfer to your current account. We recommend the following first:

    Step 1: Check your personal details
    Please, ensure that valid bank details are registered for your JAXX account. Check them again before you carry on with the withdrawal. To do this, go to > My Account > My Data > Bank.

    Step 2: Outpayment
    Go to My Account > My Player account > Withdrawal and introduce the amount you would like to be paid out.

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    How do I pay if I have credit on my JAXX account?

    If your player’s account has sufficient credit, applicable betting amounts will automatically be paid via such credit. Partial payment is made automatically via existing credit.

    If your JAXX account does not have sufficient credit, your stated payment methods will automatically be called up.

    1. Payment by direct debit
    2. Payment by credit card
    3. Payment by Paysafecard
    4. Payment by Moneybookers
    5. Payment by Premium Points

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    How do I pay via quick payment?

    Submitting tickets via quick payment is particularly comfortable and very quick.

    Below the virtual overview in the shopping basket, quick payment comprises two fields: player name and password. Please confirm your preferred payment method by entering your password and clicking on "Quick Payment". The following payment method will then be checked in the stated sequence and if successful used to make the payment:

    1. Credit on your player’s account
    2. Payment by direct debit
    3. Payment by credit card
    4. Payment by Paysafecard
    5. Payment by Moneybookers

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    How do I pay using a voucher?

    In the shopping cart you have the option of cashing in a voucher. You will find a voucher field under the game orders in the shopping basket. Simply enter your personal voucher code there. Then click on "Cash In". The voucher then jointly appears with your game orders in the overview of the shopping basket. By clicking once on "Go To Checkout" the value of the voucher is set off against the price of the game orders.

    You need to take the following steps to cash in a voucher:
    Place your selected product in the shopping basket. Your voucher will then be displayed below the shopping basket. Activate the discount by clicking on the voucher.

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    What does exactly mean: “payable credit”?

    Due to legal reasons and to prevent money laundering, you can only withdraw your balance if you have previously deposited it via bank transfer, or if the credit results from your winnings. We call this “payable credit”. Vouchers, bonus, points and funds that you have transferred via Moneybookers, Neteller, debit note or credit card, cannot be cashed out. Should you still have questions regarding this, please contact our JAXX customer care service.

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    Is there any withdrawal limit?

  • Your balance is higher than 10,00:
  • In addition to bank transfers and credit cards, you can also use the following withdrawal methods: Moneybookers and Neteller: The payout minimum limit via credit card, Neteller or Moneybookers is 10,00. Minimum withdrawal limit via bank transfer is 5,00. This can only be used if you have previously deposited with them before.

  • Your balance is between 5,00 and 10,00:
  • You can withdraw credit via bank transfer. Minimum amount for a withdrawal is 5,00.

  • Your balance is less that 5,00:
  • You can still withdraw your credit out of your winnings (payable credit) via bank transfer only. Please ensure that valid bank details are registered for your JAXX account. To do this, go to MY JAXX > DATA > BANK

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    Why are my funds safe?

    We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency, please click the following link for details:

    Gambling Commission: Protection of customer funds

    We hold customer funds separate from company funds in an independent trust account at the licensed E-Money Institute Paymentworld Europe Limited. Paymentworld Europe Limited is regulated by the Malta Financial Services Authority. This means that steps have been taken to ensure that customer funds are repaid to customers in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: HIGH PROTECTION.

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