Your trust in the correct handling of your data is an important prerequisite for the success of our online offer. The protection of your personal data is therefore very important to us! Your data will only be processed in compliance with the applicable data protection regulations.

We have taken the necessary technical and organisational measures to ensure that your data is processed both internally and by external service providers exclusively in compliance with the applicable data protection regulations.

In the following we would like to explain our principles for the processing of your data.

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View, change or delete data

Our goal is to store your personal data correctly. You may review and modify (i.e. update, correct and/or amend) your information at any time or otherwise exercise your right of rectification. Due to gambling regulations, you may be required to submit copies of your ID card or other documents to prove that the changes you have requested actually apply. You also have a right of access to the data we have stored about you. This concerns the purpose, the respective data categories, recipients in the case of forwarding, if applicable, and also the respective storage period.

You can prohibit us from using your personal data for the future or request that it be deleted at any time. We will delete your data if it is no longer necessary or if you request deletion. Please note that data cannot be deleted if we have legal obligations in terms of defence or otherwise (Gambling Act, Money Laundering Regulations, Limitation Act, Finance Act) or if we still need the data to bill for services. In this case, you have the right to restrict processing.

If you wish to access, modify or withdraw your consent to your personal data, please contact us at the following e-mail address:

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Your right of objection

You have the right to object at any time to the processing of personal data concerning you for reasons arising from your particular situation. You can do this via our deregistration function or by contacting our customer service. Please note the notes on deleting and restricting processing in the upper section.

If you wish to object to receiving a newsletter, please check the respective settings in your customer account or contact customer service.

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Will my data be handed over to others?

Your data will be treated strictly confidential. To support us, however, we are dependent on cooperation with service providers, to whom we make your data available in individual cases for the fulfilment of the respective tasks. These companies are obliged to treat your data confidentially and securely and may only use your data to the extent necessary to fulfil their tasks. The transmitted data is limited to the required minimum. This concerns customer support for processing all your inquiries, the payment service providers for processing all payment transactions as well as service providers for the dispatch of newsletters.

In individual cases we may be legally obliged to pass on your data, for example to investigative authorities. Data is only passed on within the framework of the legal basis.

We are legally obliged to check your data provided during registration. In compliance with UK gambling regulations and Anti-Money-Laundering regulations, age and identity of our UK customers are verified by the GB Group Plc, Chester, United Kingdom. For further information we refer you to the GBG Privacy Policy. We are also required to check if you are registered with GAMSTOP, the UK-wide self-exclusion system you can use to restrict your online gambling activities.

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What are cookies used for?

Cookies are small text files that some websites place on the hard disk of the requesting computer and which your Internet browser stores. They can be used to call up certain information again, for example to speed up navigation on a website. This simplifies the use of the website for you.

We use cookies to make our online offering more user-friendly, effective and secure. You have the option of preventing cookies from being saved on your computer by making the appropriate settings in your Internet browser. However, this could limit the functional scope of our offer.

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What tips can you give me about data protection?

Regularly change your password
We take all possible measures so that hackers don’t have a chance at JAXX! Help us to make life difficult for unauthorised parties and data thieves. Change your passport regularly. You can do this easily and comfortably at MY JAXX. Use the navigation menu to go to "Data", and from there to the "Access" item. Simply overwrite your old password with the new one, confirm it and save your amendment.
If you enter the wrong data three times while attempting to register, you will be asked a security question that you completed when registering with JAXX. Once you correctly answer the security question, you will be again be granted access to MY JAXX.

Lost your access data
Make sure you store your access data in a safe place at all times! You should never make a note of your password and player name together. If you have completely lost your access data, please contact our customer service from the UK on 0203 60 80 454* or from outside the UK on +44 203 60 80 454 (calls charged at national rate from a BT landline, calls from mobiles may vary). We would be glad to provide you with assistance!

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Is JAXX liable for partner sites and the security of my data?

On our websites we refer to various partners who in turn offer Internet sites and services. As a rule, they have their own privacy policies. We accept no responsibility or liability for these statements that are not related to us. We ask you to inform yourself there about the currently valid data protection regulations.

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Organisational and technical measures for data protection

We are committed to the security of your data. To prevent unauthorized access or disclosure, to ensure the accuracy of the data and to ensure the legitimate use of the data, we have set up appropriate technical and organizational procedures to secure and protect the data that we request online.

We operate information security according to ISO27001 and have all applicable ISO27001 controls audited annually by independent experts. We are also PCI-DSS (Payment Card Industry Data Security Standards) certified and regularly have vulnerability scans and penetration tests carried out by independent experts.

Nevertheless, we cannot assume any responsibility or liability for the disclosure of your data due to errors in data transmission and/or unauthorized access by third parties.

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Why do you change the privacy policy?

The rapid development of the Internet requires temporary adjustments to our data protection regulations. We reserve the right to amend this data protection declaration at any time in compliance with the applicable data protection regulations. The version of this data protection provision that is available online at the time of your visit always applies to the use of our online offer. You will be informed of the changes at this point.

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I have questions and suggestions regarding data protection

If you have any questions or suggestions regarding our privacy policy, please do not hesitate to contact us at the following e-mail address:

If you have data protection concerns or complaints in connection with your participation in our offer, you can also contact the above address, or directly a supervisory authority.

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Data handling

Personal information is information that can be used to determine your identity. This includes information such as your name, date of birth, address, telephone number or e-mail address.

We collect personal data,

  • which you communicate to us when registering on our websites: Usually these are name, date of birth, address, telephone number and e-mail address. This data is collected in order to identify the user correctly, to comply with youth protection regulations and to communicate with the user.
  • which are indicated by you for the use and account of liable to pay the costs services. Depending on the deposit and withdrawal options selected, this may include account and credit card details, for example.
  • as far as these are indicated by you in the context of an inquiry

When using our online services, we store the IP address of the requesting computer and the corresponding time specification when registering and when paying for services used online. This data is stored in order to identify disruptions to our system and misuse of our online offer.

We use your data,
  • to properly execute and settle your order.
  • in pseudonymised and/or anonymised form to make our online offer more tailored to your needs.
  • to communicate with you. This includes in particular the provision of help and support in using our services. At your request, we will inform you regularly about interesting special offers (e.g. news about special offers, discount campaigns).
  • for the fulfillment of legal obligations, in particular for the fulfilment of defensive duties.

If you are not willing to provide us with your personal data, please do not register. Unfortunately, you will not be able to use our offer.

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Use of Cookies

We use the following cookies:

UserIdIdentification of a user
lastRequestTimestamp to be able to inform users in case of a session timeoutStores time of the last page reload
localeRemembers your preferred language setting
timezoneAdjusts the time on the website to your selected time zone
turnoverEnables us to provide users with individual content
woinst.JXCAppInternal instance handling
wosid.JXCAppInternal session handling
sys_partneridMarks users arriving via a partner site
sys_partnersubidMarks users arriving via a partner network
cookiemessageDient der Notifies users about the usage of cookies
Cookies from Google Analytics
Cookies from etracker

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Use of Google Analytics

This website uses Google Analytics, a web service provided by Google Inc. („Google“).

Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, Google will previously reduce your IP address within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Can I turn off Google Analytics?

You can prevent Google from collecting and processing your personal data including your IP address. In order to do so, you need to download and install a browser plugin supplied by Google under the following link

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Use of etracker

This website uses etracker technology ( to collect and store data for marketing and optimisation purposes. These data can be used to create user profiles under a pseudonym. Cookies may be used for this purpose. Cookies are small text files that are stored locally in the cache of the visitor's Internet browser. Cookies enable the recognition of the Internet browser.

The data collected using etracker technologies will not be used to personally identify the visitor to this website and will not be combined with personal data about the bearer of the pseudonym without the separately given consent of the person concerned.

You can prevent etracker from collecting and processing your data in the future. If you decide to do so, please follow this link:

etracker more than analytics

Please note that for this opt-out service to work, you have to permit the storage of a single etracker cookie in your browser.

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