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Self-Exclusion / Time-Out
If you feel that you need some time out or may be developing a gambling problem you can choose to ‘self exclude’ or to request a time-out period.
Self-Exclusion means that we will return your existing funds and ‘freeze’ your account for 6, 12, 18 and up to 24 months or you can set a permanent exclusion. After the agreed self-exclusion period you’ll need to get in touch with us to re-activate your account. You then have to wait for 24hrs for the account to be reactivated – just so you have time to think if you really want to start playing again.
In case you decide to start a self-exclusion period we strongly encourage you to self-exclude from all other remote operators you are registered with as well.
More information about multi-operator self-exclusion schemes can be found at optintoselfexclude
To self-exclude from all online gambling companies licensed in Great Britain go to https://www.gamstop.co.uk
Time-Out means that you can exclude yourself from different products for periods starting from 24 hours to 6 weeks. A time-out will not be notified to any third party. Your funds stay on your player's account. After the requested period you can start playing again without asking the customer service.
As an alternative to the self-exclusion functionality shown on the website (visible after log-in) you have the possibility to fill in a self-exclusion form and send it to our customer service: Download the Self-Exclusion PDF-Document
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