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JAXX Responsibility.

Dear JAXX customer,

Gambling can be a fantastic form of entertainment, however at JAXX we’re well aware that participation in any form of gambling can also lead to problems.

It’s our aim to protect our customers through preventative and educational measures, by working closely with industry bodies and well known addiction research institutes.

We want all our customers to feel well looked after, safe in the knowledge we’re doing everything we can to make sure you enjoy trouble-free gambling at JAXX.com

Mark Irvine

Managing Director

Responsible Gaming.

Protection of Children

JAXX does not allow anyone under 18 to play and uses strict measures to implement this policy. We also make sure that our advertising and sponsoring does not cater to minors.

To ensure that minors do not log-in and play without your consent, we recommend the following guidelines:

  • use child proof software that prohibits children and minors access to gaming sites.
  • not to leave the computer unattended whilst you are logged in.
  • never give your credit card or bank account details to minors.
  • report minors under 18 (or anyone that does not have legal capacity and is under your jurisdiction) that have registered with us. In this case please contact responsiblegaming@jaxx.comimmediately.

There are a number of other third part applications that parents or guardians can use to monitor or restrict the use of their computer's access to the internet:

  • Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com.
  • CYBERsitter filtering software allows parents to add their own sites to block: www.cybersitter.com.

Protection of Vulnerable People

For the majority, gambling is an interesting and varied form of recreational activity. While most people play for fun and within their financial limits, the pathological gambler is under constant pressure to gamble. This behaviour most often leads to financial and family problems. To keep a check on this we use a system that monitors player behaviour and which tries to recognise the initial signs of a gambling problem.

To reduce your own personal risk, it is important to be aware of this potential danger and to take the following into consideration:

  • Gambling should be seen as a type of entertainment and not a way to earn money.
  • Set yourself time and money limits before you start.
  • Do not play if under the influence of alcohol or medication.
  • Do not play if you are in a depressed state of mind.
  • If you need a break from gambling, then use our self exclusion or cooling off option.

Help for players

Deposit limits

As part of JAXX’s responsible gaming policy, you can set your own weekly deposit limits to help protect you from spending more than you can afford. If you want to increase your weekly deposit limit this can be done a minimum of 24hrs after you make the request. Any decrease to your weekly deposit limit can be done immediately. To make any changes to your deposit limit contact our customer service team on UK 203 6 08 04 54 / non-UK +44 203 6 08 04 54 or email responsiblegaming@jaxx.com.

Self exclusion

If you feel that you need some time out or may be developing a gambling problem you can choose to ‘self exclude’. This means that we will return your existing funds and ‘freeze’ your account for a minimum of six months. After the agreed period you’ll need to get in touch with us to re-activate your account. If you’d like to discuss self exclusion our customer service team will take you through it step by step so please call them on UK 203 6 08 04 54 / non-UK +44 203 6 08 04 54, or email responsiblegaming@jaxx.com.

To self-exclude from all online gambling companies licensed in Great Britain go to https://www.gamstop.co.uk.

As an alternative to the self-exclusion functionality shown on the website (Self-Exclusion / Time-Out) you have the possibility to fill in a self-exclusion form and send it to our customer service: Download the Self-Exlusion PDF-Document

In case you decide to start a self-exclusion period we strongly encourage you to self-exclude from all other remote operators you are registered with as well.

More information about multi-operator self-exclusion schemes can be found at optintoselfexclude

Cooling off period

This is a shorter option than self exclusion but may still help you by taking some time out. A cooling off period can be between 24 hours and seven days during which time we will deactivate your account. To arrange a cooling off period contact our customer service team on UK 203 6 08 04 54 / non-UK +44 203 6 08 04 54, or email responsiblegaming@jaxx.com.

Help for family members

A pathological gambler causes a lot of stress and problems for family members. The following signs should be taken seriously and may indicate the start of gambling addiction:

  • Conflicts in the relationship
  • Conflicts at work
  • Isolation
  • Increasing debt

Family members who are affected by gambling addiction can find help with GamAnon (GAMblers ANONymous Family Groups). The GamAnon Family Groups are a world wide community of family members and friends of addicts. They meet regularly to exchange experiences and try and find solutions to their problems.

You can also contact Gamcare who offer valuable advise to not only those experiencing gambling problems, but also their friends and family.

Self-control.

If you feel you may have a problem with your gambling, ask yourself the following questions:

  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • If when gambling you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Have you lost interest in your family, friends or other pastimes?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble more?
  • Do you feel depressed or suicidal because of your gambling?

If after answering these questions honestly you feel you may have a gambling problem, there are organisations you can contact for information and support. Please go to our ‘info and help’ tab for further details.

Info and Help.

Gambling can cause addiction and without professional help the need to play cannot be controlled. Once this occurs it is absolutely necessary to take the first step and seek help. At JAXX we ask you to contact us if you feel that you are gambling too much or are not in control of your gambling. Call us on 203 6 08 04 54 from the UK or +44 203 6 08 04 54 from outside the UK, or email responsiblegaming@jaxx.com.

We also advise you to seek help with an independent gambling addiction organisation who can help.

Australia
Gamblers Anonymous meeting information for different regions of Australia:
http://www.gamblersanonymous.org.au
For more information visit the website.
The Gambling Impact Society (NSW) is a self-help organisation. Visit their website to find self help information, personal stories, help for families and information about support services near you.
http://www.gisnsw.org.au
Belgium
http://www.vad.be/
Denmark
http://www.ringgaarden.dk
Germany
Anonyme Spieler, Spielsuchtgemeinschaft in Deutschland
http://www.anonyme-spieler.org
UK
GamCare, the official independent gaming care organisation in the UK
http://www.gamcare.org.uk
Gamblers Anonymous, a organisation working with gambling problems
http://www.gamblersanonymous.org
France
http://www.adictel.com/fr/
Greece
http://www.kethea.gr
http://www.psychothes.gr
Ireland
Gamblers Anonymous is a group of people who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same. Dublin (01) 8721133, Cork (087) 2859552.
http://www.gamblersanonymous.ie/
Italy
http://www.giocatorianonimi.org
Netherlands
http://www.stoppenmetgokken.nl/
Norway
http://www.ganorge.no
Austria
http://www.as-wien.com
Spain
contact: gamanonspain@yahoo.es
Grupos de Familia Gam-Anon
Oficina de Servicios Generales
Apartado de Correos numero 50
46.080 - Valencia - Spain
(+34) 677-788-304
Sweden
http://www.slutaspela.nu
http://www.spelinstitutet.se
http://www.spelberoende.se
Switzerland
Kompetenzzentrum für Spielsuchtprävention in der Schweiz -
http://www.careplay.ch
South Africa
http://www.responsiblegambling.co.za/
 

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